Refund & Cancellation Policy
In short: try BlueManager free for 14 days. No card is needed to start. Cancel any time from Plan & billing and you won't be charged again. You keep access until the end of the period you've paid for. Charged by mistake? We refund it in full.
This policy is part of our Terms of Service. BlueManager is provided by Schalk Pieter van Staden, trading as Project Bluecollar, Pretoria, Gauteng, South Africa. Payments are processed by PayFast.
1. Free trial
- New companies get a free trial (currently 14 days). No card or payment details are needed to start it.
- If you don't add a card or pay by the last day of the trial, the account is paused: it becomes read-only until you choose a plan, and you can still view and download your information. Nothing is charged.
- You can save a card during the trial. Nothing is charged when you save it; the first payment is taken on the last day of the trial and then every month. Cancel before that day and you won't be charged.
2. Cancelling a subscription
- Monthly plans (Solo R300 or Team R750 per month) renew automatically every month. Cancel at any time in the app under Plan & billing → Cancel subscription, or email [email protected]. The recurring payment is stopped immediately, so you won't be charged again.
- After cancelling you keep full access until the end of the month you've already paid for. Then the account becomes read-only.
- Yearly plans (Solo R3 000 or Team R8 000 per year) are paid once, in advance. They do not renew automatically; you choose whether to pay for another year.
- There are no cancellation fees and no minimum contract period.
3. Refunds
- Cooling-off period: if you are a natural person (not a company) and buy online, you may cancel within 7 days of your first payment for a full refund, without giving a reason, as provided for in section 44 of the Electronic Communications and Transactions Act.
- Charged by mistake: duplicate payments, charges after you cancelled, or any amount we charged in error are refunded in full.
- Apart from the above, we don't refund part-months or part-years, or the unused part of a period when you cancel or change plans, except where the law requires it.
- How to ask: email [email protected] with your company ID and the payment date. We reply within 2 business days.
- Approved refunds are paid back to the card or account you paid with, through PayFast, or by EFT to your bank account if that isn't possible. We process them within 7 business days of approval; your bank may take a few more days to show it. Any refund under the cooling-off period is paid within 30 days, as the Act requires.
4. Changing plans
- You can move between Solo and Team, monthly and yearly. The new plan starts when your current paid period ends, so you never pay twice for the same time.
5. Closing your account and your data
- You can close your account at any time under Plan & billing. Download all your data first with Download all my data; the export stays available afterwards too.
- After an account is closed or a subscription ends, we keep the data for 90 days so you can come back or download it, then delete it. See the Privacy Policy.
6. Contact
Schalk Pieter van Staden, trading as Project Bluecollar · [email protected] · 061 593 9447 · 661 Arthur Street, Garsfontein, Pretoria, 0042